Terms of service

Welcome to HerRelief.

We're grateful you've chosen to shop with us. These Terms of Service explain how our website works, what you can expect from us, and what we ask from you when using our website or purchasing our products.

By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

About HerRelief

HerRelief is dedicated to helping women feel more comfortable during their menstrual cycle through thoughtfully designed wellness products.

Our goal is simple: create products that help you feel supported when you need it most while providing a shopping experience that is honest, transparent, and easy to trust.

Using Our Website

By using our website, you agree to use it responsibly and only for lawful purposes.

You may not:

Use our website in any way that violates applicable laws or regulations.
Attempt to interfere with the security or operation of our website.
Upload malicious software, viruses, or harmful code.
Copy, reproduce, or exploit any part of our website or brand without our written permission.

We reserve the right to suspend or restrict access to anyone who misuses our website.

Product Information

We work hard to ensure every product description, image, and specification is as accurate as possible.

Because every screen displays colors differently and product improvements may occasionally be made, slight differences between website images and the product you receive may occur.

Our products are intended to improve comfort and wellbeing. They are not intended to diagnose, treat, cure, or prevent any medical condition and should not replace professional medical advice.

If you have a medical condition, are pregnant, or have concerns about using any heating product, please consult your healthcare provider before use.

Pricing

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Prices, promotions, and product availability may change without prior notice.

If a pricing error occurs, we reserve the right to cancel or refuse any order placed using the incorrect price. If payment has already been processed, a full refund will be issued.

Orders

Once an order is placed, you'll receive an email confirming that we've received it.

This confirmation does not mean your order has been accepted.

We reserve the right to decline or cancel any order if we believe:

Payment could not be verified.
The product is unavailable.
Fraudulent activity is suspected.
Incorrect pricing or inventory information was displayed.
The order violates these Terms.

If we cancel your order after payment has been received, we'll issue a full refund.

Shipping

We currently ship within the United States.

As Her Relief grows, we look forward to making our products available in additional countries.

Estimated delivery times are provided as a guide and may occasionally vary because of weather, carrier delays, holidays, or circumstances outside our control.

Returns & Refunds

We want you to feel confident shopping with Her Relief.

If you're not completely satisfied with your purchase, you may request a return within 45 days of receiving your order, subject to the conditions outlined in our Return & Refund Policy.

Please review our Return Policy for complete details before requesting a return.

Intellectual Property

Everything you see on our website, including our logo, branding, photographs, graphics, videos, written content, product descriptions, and website design, belongs to Her Relief or is used with permission.

You may not copy, reproduce, distribute, or use any of our content without written permission.

Reviews & Community

We love hearing about your experience.

By submitting a review, photo, or testimonial, you give Her Relief permission to display that content on our website, social media channels, emails, or other marketing materials.

We may edit reviews only for spelling, formatting, or length, but we'll never change the meaning of what you've shared.

We reserve the right to remove content that is abusive, misleading, offensive, or unrelated to our products.

Promotions & Discount Codes

From time to time, we may offer promotions or discount codes.

Unless stated otherwise:

Discount codes cannot be combined.
Promotions cannot be applied to previous purchases.
We may modify or end promotions at any time.

Limitation of Liability

We take pride in the quality of our products and customer experience.

However, to the fullest extent permitted by law, Her Relief shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our total liability for any claim related to a purchase will not exceed the amount paid for that product.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, and protect your personal information and forms part of these Terms.

Third Party Services

Our website may contain links to third party websites or use trusted service providers such as payment processors, shipping carriers, and marketing platforms.

We are not responsible for the content, policies, or practices of third party websites.